FAQ & Shipping
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Pre-orders will start from Oct 1st, 2024 (00:00 JST) and end on Oct 15th,2024 (23:59 JST)
+ All current items for pre-order will be available to purchase until Oct 15th, 2024. After that, all items will be listed as sold out and not available for sell on website
+ After the pre-order closes, the products are expected to be scheduled for production within 2 weeks to 1 month.
+The estimated time for the pre-order items to arrive for processing and shipping is 1.5~ 2 months after the pre-order ends (though it may arrive earlier than the mentioned estimate).
+ After I receive all items in your order, the orders will pack and ship them within 2 - 3 weeks.
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- Tracking:
ย +ย All orders will be shipped by using a logistics service that delivers packages to warehouses. Once the packages arrive at their respective warehouses, they will be sent out for local delivery, making it easier and more accurate to track them.
+ย When the tracking number is updated, it may take up to 10 days for any status to appear because your package is being transported to warehouses.
-ย Estimated arrival:ย 2 weeks - 1 months (Or can arrive earlier based on the area you lived in)
+ Shipping delays, especially customs, may cause packages to take up to 2 months to arrive, otherwise typically it takes 2 - 3 weeks (or earlier)
+ If your package still hasn't arrived in about 2 months, please use the contact form to inform me.
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โจ โ๐ผ๐ฝ๐โ๐ป/ โ๐ธโโ๐ผ๐๐๐ธ๐๐๐โ/ ๐๐๐๐ ย โ๐ธโ๐๐ธ๐พ๐ผ๐
+ All cancellations for changes of mind reasons must be made after 24 hours of purchase.ย
+ If the order is unclaimed, refused by the recipient, or fails to be delivered which are caused by the buyer (not the fault of the seller and the shipping service) please understand that pre-ordered products will not be refunded under any circumstances.
+ If your shipped package is returned to me, you can have it re-shipped ( please contact me about the re-shipping fees)
+ If your package is damaged or lost ( has not arrived for more than 3 months/ did not return to me), please use the contact form.
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โจ ๐โ-๐๐๐โ๐ ๐๐ผโโโ๐ธโ๐ป๐๐๐ผ๐
+ All merchandise is currently unavailable and must be pre-ordered to determine the print quantity. The products will take some time to be produced after the pre-order closes. Therefore, please consider carefully before purchasing if you are unable to wait for an extended period.
+ After the orders are shipped to the recipients, any leftover merchandise will be made available for in-stock sales as soon as possible. ย However, please note that the products may be produced in just enough quantity based on the pre-order numbers, so there is no guarantee that leftover items will be available for sale.
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FAQ section
Q: Can the merchandise be shipped to Germany or the US?
โจ: Yes, worldwide shipping is available. The shipping cost will be calculated based on the region or country you live in, with prices ranging from $13 to $25.
Q: Will the merchandise be restocked or re-opened for pre-order in the future?
โจ: Restocking/Re-opening the pre-order is not guaranteed. According to the rules for selling derivative/fan art products regulated by HoYoverse, items cannot exceed 500 pieces per design, if it hit more than 500 pieces, artist should notify for HoYoverse in advance and must received their acceptation to continue selling more 500 pieces/ 1 design. Therefore, if the number of orders reaches 500, all products will be out of stock, and there will be no pre-orders or sales in any form. (But honestly, I donโt think Iโll reach that target for each product, haha.)
However, there are many factors that need to be addressed during each process, so thereโs no guarantee the merchandise will be available for sale again in the near future. Please consider purchasing during the current pre-order period.
Q: ๆฅๆฌใง่ฒทใใพใใ๏ผ ย
โจ: ่ณผๅ
ฅใฏๅฏ่ฝใ ใใฉใไปใฏๅฝ้ไพกๆ ผ๏ผๅฝ้้ๆใงใฎ่ฒฉๅฃฒใ ใ๏ฝใๆฅๆฌใงใฎ่ฒฉๅฃฒไบๅฎใฏใชใใใ ใใฉใใใ10๏ฝ20ๅใใใใฎใฐใซใผใใชใผใใผใใพใจใใฆใใใไบบใใใใใ็งใซ้ฃ็ตกใใฆใใใใใฐๅ
จใฆใฎใขใคใใ ใใพใจใใฆใใใฏใใฆใใฎไปฃ่กจใฎไบบใซ้ใใ๏ผๅๅบซใๆตทๅคใซใใใใใๆฅๆฌใซๅฎใ้ใใไปใฎใตใผใในใไฝฟใใญใ
โจ ใใๆนใฎๆตใใฏใใใชๆใ๏ผ
- ๆฅๆฌใง่ฒทใใใใฐใซใผใใใใใฐใไปฃ่กจใฎไบบใๆฑบใใฆใ็งใซ้ฃ็ตกใใฆใใใใฐใๆฅๆฌใฎๅธๅ ดใซๅใฃใๅคๆฎตใง่ชฟๆดใใใญใ(ๆณจๆใฏ10๏ฝ20ๅใๆไฝใฉใคใณ)
- ๅ
จใฆใฎๆณจๆใใงใใใใ1ใคใซใพใจใใฆใใฎไปฃ่กจใฎไบบใซ็บ้ใใใใ
- ไปฃ่กจ่
ใฏ่ท็ฉใๅใๅใฃใๅพใใใฎใฐใซใผใใฎใกใณใใผใซ้
้ๆ
ๅ ฑใ็ขบ่ชใใฆใ็บ้ใใฆใญใ
่ผธๅบ็จใฏ็งใ่ฒ ๆ ใใใใฉใ่ผธๅ ฅ็จใจๆตทๅคๅๅบซใใๆฅๆฌใธใฎ้ๆใฏใฟใใชใง่ฉฑใๅใฃใฆๆฑบใใใใไพใใฐใ็ทใณในใใ1ไธๅใใใๅ ดๅใใใใ20ไบบใงๅฒใใฐใไธไบบๅฝใใใฎ่ฒ ๆ ใฏๅฐใชใใชใใใๅๅฅใงใฆใงใใตใคใใใ่ฒทใใใๆญ็ถใๅพใ ใใ่ผธๅ ฅ็จใฏใกใใใจๆฅๆฌใฎ็จ้ขใฎใซใผใซใซๅพใฃใฆๆฏๆใใใใซๆฐใใคใใฆใญ๏ผ
ใกใผใซใฏ[email protected]ใใใคใณในใฟใฎ@xiayou1104ใซDMใง้ฃ็ตกใใฆใญ๏ผ่ฑ่ชใงใๆฅๆฌ่ชใงใๅคงไธๅคซใ ใ๏ฝ
ย
Q: Can I open a Group Order (G.O) for a small group in a specific country?
โจ: This is highly encouraged. The advantage of this is that larger shipments will have better shipping rates compared to individual orders. The heavier the package, the better the per-person shipping cost deal.
For example: if you order individually, the shipping fee may cost $25, but if itโs through a group order, the shipping fee is calculated based on the total weight of the package. If the total weight of the package is around 10kg, the shipping cost might be about $150, which, divided among 20-30 orders, means each person would only need to pay about $5-$10 for shipping (please note that this does not include import taxes for each country).
Please note that if a G.O is established, the G.O manager will need to contact me directly via email [email protected] to place the order and arrange payment separately via Paypal or WISE. Currently, the shipping cost on Big Cartel is calculated for a single order from one individual not for the group order.
โจHereโs the process:
+ Open a Group Order (G.O), and the pricing will be the same as whatโs shown on my Big Cartel website.
+ After gathering the number of orders and reaching the deadline (11:59 PM, Oct 15th, 2024 | Please note this is Japan Standard Time), the G.O manager can send me the total quantity and pay the total amount via WISE/ Paypal.
+ I will then finalize the total quantity and proceed with printing. Once the items are ready, the G.O orders will be packed and shipped together in one parcel to the G.O manager's address. Shipping costs for a large parcel will, of course, be cheaper than individual purchases.
+ I wonโt charge shipping fees upfront, as the final boxโs weight and size will determine the shipping costs. I will contact the shipping service to get a quote for shipping to the nation of the G.O manager.
+ Once I get the shipping quote, I will send the G.O manager the details, and they can discuss with the group how to split the cost per person/based on the number of orders.
+ Any shipping fees, G.O manager handling fees, or additional customs fees will need to be discussed and handled by the group. I wonโt be responsible for these extra charges.
+ After the package is delivered to the group leader, you can split and ship the individual orders to group members.
+ Please send the shipping fee to me via Paypal/ WISE. Note: The parcel will only be shipped after I receive the payment for the shipping fee.
Q: Can YouYou promote G.O on their social media to help people who want to order together?
โจ: I won't be able to help promote any G.O. The G.O manager will need to handle that on their own, based on their personal reputation. The reason for this is that if any issues arise within the G.O (e.g., if the G.O manager is a scammer), I, as the person who introduced it, may also get involved in those troubles. Therefore, before ordering through any G.O, I suggest choosing a trusted G.O manager or trusted proxy service to place the order. If you're not comfortable with G.O.s, my shop can still ship items worldwide directly to you.